Considering a Change Management / Project Management Career ?.    Benjamin Franklin said, ‘Without continual growth and progress, such words as improvement, achievement, and success have no meaning.’ Yesterday, today, and tomorrow, these words ring true for any business and individual. At the center of this; growth/changes do not happen by mere chance but rather by the deliberate effort of people or forces working together. Changes to systems, processes, structures, and roles have both a people side and a technical side. The people side is what change management is all about while the technical side is what project management is all about. By acquiring a project management certification and by becoming a certified change management practitioner you can learn and practice the effective tools, skills, and techniques to enhance your career and contribute to your organization.

By the end of this post, you will have an objective context of just how organizations (and individuals for that matter) evolve from their current state and smoothly transition to their desired future state. More importantly, you will also understand why and how you stand to benefit from choosing a career in change management. Let’s get right to it.

What is Change Management

Change management is the structured approach to managing the infinite number of changes that occur as an organization or individual move from a current state to a desired future state. It is the discipline that provides guidance on how to prepare, equip and support individuals to successfully adopt change and therefore smoothly transition towards improvement, achievement, desired outcomes, and success.

Changes can range from adopting a new vision by founders or the executive leadership to changing a corporate child care provider in an organization. A great way to get a handle on the infinite number of changes that can occur is to categorize the changes. Broadly speaking, there are three levels of changes that can happen:

  1. Individual change: how individuals experience changes and how they successfully adapt on a personal level.
  2. Organizational/Initiative Change: changes that occur at a project level involving groups of individuals and how they can all succeed for the sake of the project.
  3. Enterprise change: Changes to an entire organizations core competency resulting in adaptation and competitive differentiation.

Difference between Change Management and Project Management

At its core, project management is about seeking to achieve clearly defined outcomes within the triple constraint (time, scope, and budget). Change management is frequently incorporated into project management.

Although there are several similarities between project management and change management, there are some crucial differences as well. Understanding these differences in technique and implementation allows managers to correctly implement the two and therefore efficiently and effectively achieve an organization desired objective.

There are several differences between Change and project management. Below are some of the core differences:


At its core project management is about deciding on a schedule and sticking to it. Change management, on the other hand, doesn’t stake its success too much on any defined timelines but instead on gathering input from stakeholders throughout an entire process and often for an undefined period of time.


Project management uses milestones as a core tool to keep processes on track. These milestones are established before the project begins. In change management, there are no a priori or predefined milestones because participation and input from stakeholders are often unpredictable and can alter the process in innumerable ways that need to be adapted to.


Project management is limited to a scope that is predefined before the onset of a project to avoid project creep. Change management, on the other hand, doesn’t have a defined scope and is not defined at all. The idea is to deal with whatever happens so that stakeholders can drive the organizations efficiently and effectively towards desired objectives.

Skills required to become a Change Manager

So, what exactly does a change manager do? Well, their core job is to guide, communicate, implement and document strategies to smoothly effect and manage change among stakeholders (employees, leadership, customers, suppliers, etc.) Change managers assist people to adopt or buy into the organization’s objectives and activities with the least possible resistance, while at the same time mitigating the organization’s risk and minimizing adverse impact on the people.

Efficacious change management entails the following:

  • Complete and active support of the executive and leadership
  • Active participation and involvement of employees
  • Effective communication
  • Strategic planning and analysis
  • Adoption of the idea about the need to change among stakeholders

There is a diverse skill set required to successfully effect the change in an organization. Some of the vital skills a change manager requires are as follows:

Excellent communication skills

The ability to:

  • Directly communicate with all stakeholders including the entire spectrum of employees from the leadership to the those with the most junior roles
  • Understanding each person’s requirements
  • Contextualizing individual and organizational needs while making the organization’s objectives relevant to the individual
  • Gain support from all stakeholders from leadership to employees by communicating a strong value proposition

Coaching skills

Basically, the change manager should be able to impart skills, give direction, encourage and support all stakeholders. The change manager should, therefore, have a thorough understanding of the methodologies, best practices, and frameworks that are most effective at the different levels of an organization.

Strategic skills

The skill to tap internal and external resources, plan, effectively implement and assess the impact of changes made is crucial. The ability to mitigate resistance and support stakeholders to appreciate the process of change is vital.

Project management skills

To successfully apply individual, organizational and enterprise changes through a change management plan, a change manager must have the skills to assess change from a people perspective as well as from a technical standpoint. The primary objective will be to ensure that change is supported accepted and delivered correctly. As such, having the necessary project management knowledge, tools and techniques which involves outlining dependencies, outcomes, resources, and responsibilities, while monitoring change, assessing progress and adapting as need be, is vital.

Benefits of Change Management as a Career

If you decide to take the leap and become a change manager, these are some of the benefits that you will gain:

Helps stay relevant in the industry

Since you will have a better understanding of the requirements and process of change in organizations, you will be better suited to adjust in a constantly changing job market and in a changing economic climate.

Global Employability

Since change is ubiquitous and because change management provides the tools to contextualize all kinds of change, as a change manager, you will be able to fit into any environment across the globe.

Helps improve success rates of projects

Change managers can manage both technical and personal facets of a project and this, therefore, exponentially increases the chances of project success.

Helps organizations increase their ROI

By managing both the human and technical factors in a project, a change manager is able to efficiently and more effectively design, lead and mitigate risk in a change and project strategy. Ultimately, the result is a positive impact in an organization bottom line that can be measured by an increase in ROI.


Project management is mostly about following processes and implementing defined steps towards achieving an organizations objective. To be an effective change manager, one must go beyond the following process and implementing steps. Change management provides the methodology to contextualize and manage the infinite number of changes that can impact individuals and projects towards achieving an organizations objective. Since growth and change are inevitable, change management is a cornerstone of organizational success and therefore also a great career to get into.

Article by Akshata Chandrashekhar

  • "Casseo was engaged to provide both Programme and Project Management services to Capita Life & Pensions Services (Ireland) Ltd to define, plan, manage and control the delivery of a suite of initiatives to support the Companies strategy to be the Business Process Outsourcer of choice in the International and Domestic Life & Pensions market sector. In addition to the Programme Management assignments, Casseo also took on responsibility for the project management and delivery of specific risk and efficiency projects incorporating both business and IT elements together with the Project management of the Capita Internal end-to-end bid process (bid negotiation to legal contracts and subsequent transition/integration). All assignments were approached and delivered in a very practical, professional and comprehensive manner and I would have absolutely no hesitation in recommending or engaging Casseo should the opportunity arise at some point in the future." Operations Director, Capita Life & Pensions Services (Ireland) Ltd.

  • GE Financial Insurance (now Genworth Financial) engaged Casseo to assist in the delivery of a complex cross-functional project. The project entailed managing the IT Infrastructure and providing IT Support to assists a dedicated debtor recovery team that was set up specifically for the project. Based in Birmingham, Casseo leveraged excellent project management and technical skills to quickly win the confidence of the local team. Over a period of time, Casseo worked hand-in-hand with this team to deliver an outstanding result where significant more debts were recovered than had been thought possible.  I have no hesitation in recommending Casseo. Programme Manager, Genworth Financial

  •   "Casseo was engaged to provide Project Management services to ‘Prudential Europe Management Services Ltd’ and each project managed by Casseo during this period was delivered in a very professional and effective manner. Casseo also provided key project management services in the selection; negotiation and subsequent contract awarding of a strategic €160m Business Process Outsourcing agreement, which was in line with the Prudential business strategy. I would highly recommend Casseo to any organisation seeking experienced, practical and structured delivery of IT/Business change projects." Managing Director, Prudential Europe Management Services Ltd

  • " I engaged Casseo as I felt other vendors and recruiters just didn’t get our requirements and I haven’t been disappointed. We have established a solid partnership that I value greatly."

    Director of Change, International Financial Data Services (IFDS)

  •   "Casseo was engaged on a critical programme aimed at further enhancing Dell’s renowned Supply Chain model for outbound logistics in EMEA (Europe, Middle East & Africa). The Casseo team immediately hit the ground running and added immense value in augmenting the internal Dell IT team seeking to expedite this critical project.  They brought a strategic and realistic view of the possibilities for the project, as well as a professional focus on delivery of a quality product to agreed timescales.  Casseo managed a wide range of internal relationships, as well as cementing the external commitments needed from Dell’s partners to make the project a reality.  Throughout the project life cycle, Casseo always brought a practical perspective to the table when wrestling with a complex project, and executed creative and innovative solutions to ensure success. A very worthwhile partnership which I would eagerly recommend to those in search of external expertise and commitment in meeting their project commitments."

  • "When DB Schenker announced the $2BN acquisition of BAX Global, the integration of these two large organisations commenced in over 100 Countries across the globe. In Ireland, Schenker/Bax engaged the services of Casseo Ltd to project manage critical elements of this integration.  The brief included; IT Application integration, Network integration; IT Infrastructure upgrade and IT organisation design & recruitment.  Casseo Ltd played a vital role in each element of their brief, quickly familiarising themselves with the organisation locally and globally, building up positive and constructive working relationships with key staff. Over a nine month period through the mix of extensive experience, hard work, determination and the use of professional project management tools, Casseo Ltd made a huge contribution to the successful integration of Schenker/Bax in Ireland.   Throughout the project, Casseo Ltd provided regular progress reports to the project team and provided direct and clear advice on all occasions. Our decision to engage Casseo Ltd was recognised as a huge success, locally in Ireland and at our global HQ in Germany." Managing Director – Schenker Ireland Ltd,

  • Casseo Ltd were selected by Pioneer Investments Management Ltd to play a very significant part in establishing the PMO in the organisation (processes, systems, data) and in gaining broad acceptance for the role of the PMO amongst the IT community. The Casseo associate made a major contribution to adapting and tailoring processes, at short notice, to accommodate the diverse elements involved in a very large and complex change programme and also came with a strong project management background, which, combined with a good knowledge of the asset management business, allowed him to be effective from the start. The Casseo associate has performed to a very high standard in a fast-moving, multinational environment and has interacted well with PM, IT and business groups.  I would have no hesitation in recommending Casseo Ltd to other suppliers who are seeking a quality Project Management partner. Programme Manager, Pioneer Investments Management Ltd

  • "As a Global IT director with General Motors, it’s critical that I source high calibre resources every time. Casseo Ltd bring such a level of confidence and integrity to the pipeline of resources that distinguishes them from everyone else in the market. Casseo is about relationship building, getting to know our company, our culture, our management team, requirements and practices. They assist with the tailoring of job specifications to ensure the widest range of options are attracted to the job profiles. In addition to the existing Casseo network, their hands on screening of resources means that we have an excellent ratio of interviews to on-boarding and subsequently, shorter ramp-up cycles, improved business value & increased efficiencies.  Resources are not just screened based on their CVs, Casseo invests a lot of time to get to know the resources and this profiling gets best results, both for my teams and for the resources themselves. Our local team has leveraged the Casseo experience for a number of years and I would highly recommend them to any organisation seeking a true partnership arrangement that delivers results. " Global IT Director General Motors

  •   "Casseo partnered with Perot Systems to provide Programme and Project Management expertise across a number of projects in the UK Public sector and in the international education sector. These are complex Business Transformation and IT Change Programmes, aimed at improving efficiency and business outcomes and reducing costs through the implementation of new technology. Once engaged, Casseo’s associates hit the ground running, developing and implementing the plans, governance models and reporting disciplines thereby bringing significant improvements in the clarity and transparency of the progress being made in a short timeframe. The focus, work ethic and pragmatism of Casseo’s associates meant that as an executive sponsor you had confidence and clarity that the projects would be delivered and that our customers objectives and outcomes would be realised. The results and deliverables achieved speak for themselves across all engagements. I would strongly recommend Casseo to other organisations faced with requirements to deliver new projects or indeed faced with having to intervene or rescue in flight IT or Business Change programmes.” Director of Professional Services, Perot Systems

  • Casseo Ltd provided experienced IT contract personnel to Kindle Banking Systems. During this period Casseo personnel quickly assumed key roles in the development of the Bankmaster product portfolio, a leading open systems integrated banking solution that was deployed in over 200 banks worldwide. Casseo developed a partnership with Kindle Banking Systems that saw its personnel provide business critical services during a time of huge upheaval in the banking software market. Casseo services were also key in underpinning operations during the creation of Kindle’s Bangalore Software Services Centre. Technical competence, pragmatic project focus and flexible people are the hallmark of Casseo’s service delivery. I would strongly recommend Casseo and its team of IT professionals. Corporate Partnership Services Director, Kindle Banking Systems

  • TTM engaged Casseo at Board level to work with us particularly, but not exclusively, on Funding, Delivery Management and Sales Growth. The Casseo Interim Manager worked with us through two acquisition approaches, a funding round with Ulster Bank Ireland / Royal Bank of Scotland (RBS Commercial) UK and numerous Vendor Selection processes. Subsequently, we have appointed the Casseo Interim Managers as Non – Executive Chairman of TTM Ireland / TTM UK and as a direct result, our revenue has grown considerably allied by a massive reduction in our costs through various measures including Business Process Outsourcing and more structured Delivery Management. TTM’s Managing Director, our Senior Management team and our Project Managers have grown in confidence since their arrival at TTM. The Casseo Interim Manager’s rounded experience and qualifications has allowed him to truly work with the management team across all operational areas – financial management, sales channel development, project management, marketing support, technology vendor selection and in particular operational business management. We now have a much more structured outlook to the future and in our attempt to add more value to the bottom line the Casseo Interim Managers input will ultimately have an impact on the value of TTM as we move towards trade sale. Managing Director...[Read more]

Client Testimonials

Making Change Happen: Five Keys to Driving Successful Change Initiatives

Organizations of all types initiate change for good reasons. From the C-suite to the front lines, people and teams figure out new ways to solve customer problems, improve products, create new revenue streams, and reduce costs. In non-profits and government agencies, they conceive new ways to attract donors, expand the scope of their services, and […]

Read More

Rescuing Troubled Projects – What you should know !

Introduction and Background Rescuing a troubled project should be the jewel in any project manager’s crown. This step-by-step guide uses a methodical approach based on a careful combination of some of the tools addressed in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) and Managing Successful Projects using PRINCE 2 Manual. The […]

Read More
View All News